Upload issues
"File too large"
- The limit is 99 MB per file. Split the PDF into parts and upload them into the same workspace.
"Too many pages"
- The limit is 200 pages per upload. Split the set into several uploads.
"Unsupported format"
- Drawings upload as PDF, PNG, JPG or TIFF. Supporting documents upload as Excel, CSV, Word or text. Export CAD-native files such as DWG to PDF first.
Processing issues
Processing is taking a long time
- Most pages finish in a few minutes. Large sets take longer, and each drawing shows its progress as it goes.
"Processing failed"
- Nothing is counted against your drawing capacity when processing fails.
- Upload the file again. If it fails a second time, the PDF may be damaged or password-protected.
- Contact support if it keeps failing.
Something is missing from the results
- Upload the PDF your CAD system exported if you have one, and scan paper drawings at 300 DPI or higher.
- Contact support with the drawing name and we will look at it with you.
Export issues
Excel file won't open
- Use Excel 2010 or later, Google Sheets or LibreOffice Calc.
- Download it again. The file may have been damaged in transit.
Something is missing from an export
- Exports include every item shown in the review screen.
- Check whether the item was rejected during review.
Account issues
Didn't receive the verification email
- Check your spam or junk folder.
- Click "Resend verification" on the app page.
- Check that you signed up with the right email address.
Can't sign in
- Email addresses are not case-sensitive. Passwords are.
- After several wrong attempts each try gets slower, and you may be asked to complete a short verification step. Your account is not locked, so keep going or use the sign-in code we can email you instead.
- If you use two-factor authentication, too many wrong codes pause code entry for a few minutes. Sign in again after that.
Still need help
Contact us at support@tagsight.io or use the contact form. We typically respond within 1-2 business days.